What Our Response Teams Do
Our response teams are there to deal with incidents quickly and calmly, supporting your stewards and static security when situations escalate. They assist with crowd movement, help prevent overcrowding in busy areas and can provide discrete support for VIPs, performers and key staff when required.
As part of their role, our response teams manage any necessary ejections and carry out lawful, professional person searches of both staff and members of the public at events. We also ensure we have appropriately trained female officers within our response teams to carry out searches of female staff and guests in a respectful and discreet manner.
When something happens, our teams gather clear evidence, record what took place and liaise with police, ambulance or fire crews where needed, so that issues are handled in a structured, professional way from start to finish.
All response officers are SIA-licensed, well-presented and fully briefed on your site layout, emergency procedures and event-specific requirements before the doors open.